“The Paragon technical supervisor provided was a real help to us on our project. We were pleased with his assistance and knowledge of our Ljungström pre-heaters. I’m keeping his and your contact information for any future shutdowns…”

“Paragon earned our loyalty through the people first. When there was a problem they made it right. They have really good ideas and good service. And they stand behind their products.”

“Paragon successfully completes jobs and does what they said they are going to do. And they rectify what didn’t go right. They complete successful jobs.”

“What they said, they delivered. Meaning, they will stand by you if something goes wrong.”

“I would call them a partner. They have the engineering background that the younger engineers here don’t have. I am buying a technical product. Their service engineering is just as important as their product.”

“All the technical guys, field reps are great. When I call they are available.”

“Once you use Paragon’s seals, it is very clear that it is better. It just maintains the seals longer.”

“The relationship is a little more collegial with Paragon than others. They are out to solve my problems with me. When they say something is going to happen, they deliver on it.”

“When they say something is going to happen, they deliver on it. Trust is really important. Less time for me worrying overseeing.”

“The biggest benefits from Paragon are a better after market product, and they help me prove to my management on what we are getting (pay for performance).”

“Paragon has better customer service. They are easier to get a hold of and really seem motivated to get you answers.”

“The customer service is what makes them unique. That is it by far. Plus, you could also say having more innovative designs. Giving the customer more options than just OEM replacements.”

“Customer service is the main reason for our loyalty. You always find things that are not planned for, so we need it flexibility and great service a lot during outages.”

“You get more of a personal care, because they are a smaller company. I work for a number of plants. I would and have recommended Paragon. I have that confidence.”

“They have a very good crew that did the installation. They came in early. They knew what they were doing, and I didn’t have to stay out their constantly, and they kept me informed.”

“Paragon’s field guy, he didn’t bother us on a minute-by-minute basis. We have enough contractors on site, the less that we have to baby sit, it is then a real slam-dunk to make us want to work with them again. We can also sell internally with passion because it went so well and easy the time before.”

“Very happy with the in field service. There is loyalty to Paragon, based on the in field service.”

“Product and service are equally important, because when you do have a problem, you need great customer service. They are strong at building of relationships. They are here when we need them.”

“I value the strong relationship with Paragon that I have. They have been very customer oriented.”

“The planners tend to feel comfortable calling a Paragon person and discussing a plan and talking through recommendations. There is a valued relationship there.”

“We purchased contact seals from Paragon. They are the only company that had this type of seal. That is why we went to them. The standard seals were wearing out prematurely.“

“When they sent their service engineer out, he helped us, and he had their best knowledge that helped us out in ways we never expected. He had 25 years in power generation.”