The Paragon DuraCare Maintenance Program combines the best of it’s services to form a comprehensive maintenance service program that is designed to remove the uncertainty of labor cost associated with maintaining a unit operationally. The objective of this program is to offer a cost effective way to maintain an air preheater while ensuring the maximum efficiency and performance of the unit.

Paragon’s technical team will be ready and available to assist your staff, when your air preheater requires physical maintenance, thus allowing the unit to get back into operation faster. DuraCare is designed to provide Rapid Response to any unscheduled or unplanned outage. It is the goal of Paragon’s team to

Paragon strives to ensure Reliability • Capability • Availability in order to secure your plants EFOR rating.

The Maintenance Program provides the client a competitive edge by proactively monitoring & surveying the air preheater thus ensuring the availability & reliability of the air preheater. This program is a partnership with the client & Paragon that simply increases the ability to maintain the air preheater at it’s optimum performance, reliability and efficiency level. The program attributes include:

The inspection is performed by Paragons’ technical staff that is trained to identify critical areas of the air preheater. Corrosion, erosion, wear or age may be causing a decrease in the efficiency and performance of the unit. Upon request, our technical staff will evaluate, photograph, educate and provide detailed reporting on areas where repair, replacement or additional maintenance is needed. These recommendations will lead to a defined range of improvement in both the efficiency and performance of the unit. The program includes two full inspections per year on a maximum of 8 air preheaters (additional inspections can be purchased separately) and on-site monitoring as well as monthly telephone data collection and status reporting.

When installing high-performance products, it is recommended that the installation be either supervised or accomplished by Paragon trained personnel. Proper installation of the high performance product line requires just the right degree of setting essential to maintaining positive sealing contact between the seal and the sealing surface. Improper installation can dramatically reduce the increased efficiency and performance normally associated with high performance products. The program includes installation of any products purchased from Paragon Airheater Technologies.

When an unscheduled outage occurs that is directly related to your air preheater, Paragon is proud to offer its Rapid Response program. This program will ensure a Paragon Technician is on-site within 24 hours of the outage notice. The Paragon Technician will assist the plant in investigating, evaluating and repairing problems related to the air preheater. The program includes
rapid response for any unplanned outage.

The Paragon Priority Manufacturing program ensures that when problems do occur, your replacement parts receive top priority and will be manufactured as fast as possible. Paragon strives to turn priority manufacturing orders around in 72 hours or less. The program includes access to priority manufacturing for any unplanned outage. Priority Manufacturing is limited on Basketed Element.

Paragon Priority Shipping program combines multiple logistical components to form a program that emphasizes “on-time” delivery. Paragon’s “on-time” shipping will ensure your products are delivered when you need them, be it overnight or standard delivery. The program includes priority shipping for any unplanned outage.

The preferred customer has the following benefits:

• Technical support 24hrs by 7 days, a live technician will respond to any question regarding the operations and performance of the air preheater.
• Receive a 15% discount on any Paragon Airheater Technologies high performance products (not valid with any other promotional product discount offers).
• Product Advisory Board will allow the client the opportunity to prioritize product development efforts as well as request product
enhancements and modifications. (The client will remain a preferred customer for the duration of the agreement.)

Our DuraCare maintenance program is a contract between the plant and Paragon Airheater Technologies; it specifically identifies the air preheater(s) and the obligations and expectations. One year minimum contract can be paid either up-front or in monthly installments. All out of pocket expenses including but not limited to travel, lodging, transportation and food will be billed to the client as incurred.

Under the Paragon Advance Ordering program, customers will have the opportunity to purchase their Paragon products and replacement products in advance of a scheduled outage or to store for emergency or non-emergency situations. Advance ordering will allow the customer to enjoy a discount only offered to those participating in this program. Participants receive a 15% Discount on any Paragon Airheater Technologies high performance products when purchased in advance of a need.