- Market Focus: Our business strategy is driven by understanding the needs of our customers and our commitment to deliver services and products of superior value.
- Our People: Our future is our people. We provide opportunities for achievement, responsibility, growth, and advancement and are committed to rewarding performance.
- Innovation: We encourage, nurture, discover and apply new ideas, products, services and skills to meet the needs of our customers and generate sustainable growth and shareholder value.
- Integrity: We are committed to openness, honesty and consistency in all our actions and relationships, both internally and externally, and to the creation of an environment, which fosters respect and trust.
- Organizational Excellence: We create and maintain a flexible organization that fosters teamwork and consistently commits its best resources to assure the success of the organization as a whole.
- Corporate Responsibility: We ensure safe and environmentally responsible operations in accordance with the principles of Responsible Care.
The Paragon Culture
- To sustain a mentality for technological advancements, while always mitigating risk with solutions that consistently improve.
- To employ experienced and knowledgeable people that uphold a standard for excellence.
- To get jobs done right and on time, while serving as a true industry partner who believes in earning confidence, trust and loyalty.
- To earn long-term commitments through an earned reputation.
- To offer technology solutions that have a major impact on thermal efficiency and environmental performance.
- To both educate and learn from our customers to determine how we can serve them best.
- To always uphold a high standard of ethics and belief in doing what is right for the customer.
- To deliver unconditional customer service and product solutions that cannot be gauged as a commodity. In a market place where replacement part sales are price driven, Paragon will offer a cost effective and competitive solutions that may not always be the lowest cost, but always offer great value.
- To stand behind everything we say and do
When they sent their service engineer out, he helped us, and he had their best knowledge that helped us out in ways we never expected. He had 25 years in power generation.
We purchased contact seals from Paragon. They are the only company that had this type of seal. That is why we went to them. The standard seals were wearing out prematurely.
The planners tend to feel comfortable calling a Paragon person and discussing a plan and talking through recommendations. There is a valued relationship there.
I value the strong relationship with Paragon that I have. They have been very customer oriented.
For plant operators with limited time to identify and solve problems involving air heaters, who struggle with managing contractors in an environment where there are continual unforeseen challenges, Paragon’s mission is to deliver the air heater industry’s best customer service and product solutions any time of day.