When they sent their service engineer out, he helped us, and he had their best knowledge that helped us out in ways we never expected. He had 25 years in power generation.

We purchased contact seals from Paragon. They are the only company that had this type of seal. That is why we went to them. The standard seals were wearing out prematurely.

The planners tend to feel comfortable calling a Paragon person and discussing a plan and talking through recommendations. There is a valued relationship there.

I value the strong relationship with Paragon that I have. They have been very customer oriented.

Very happy with the in-field service. There is loyalty to Paragon, based on the in-field service.

They have a very good crew that did the installation. They came in early. They knew what they were doing, and I didn’t have to stay out their constantly, and they kept me informed.

You get more of a personal care, because they are a smaller company. I work for a number of plants. I would and have recommended Paragon. I have that confidence.

Customer service is the main reason for our loyalty. You always find things that are not planned for, so we need it flexibility and great service a lot during outages.

The customer service is what makes them unique. That is it by far. Plus, you could also say having more innovative designs. Giving the customer more options than just OEM replacements.

Paragon has better customer service. They are easier to get a hold of and really seem motivated to get you answers.

“The biggest benefits from Paragon are a better after market product, and they help me prove to my management on what we are getting (pay for performance)

When they say something is going to happen, they deliver on it. Trust is really important. Less time for me worrying overseeing

When they say something is going to happen, they deliver on it. Trust is really important. Less time for me worrying overseeing

The relationship is a little more collegial with Paragon than others. They are out to solve my problems with me. When they say something is going to happen, they deliver on it.

Once you use Paragon’s seals, it is very clear that it is better. It just maintains the seals longer.

All the technical guys, field reps are great. When I call they are available

I would call them a partner. They have the engineering background that the younger engineers here don’t have. I am buying a technical product. Their service engineering is just as important as their product.

What they said, they delivered. Meaning, they will stand by you if something goes wrong

Paragon earned our loyalty through the people first. When there was a problem they made it right. They have really good ideas and good service. And they stand behind their products.

The Paragon technical supervisor provided was a real help to us on our project. We were pleased with his assistance and knowledge of our Ljungström pre-heaters. I’m keeping his and your contact information for any future shutdowns…